What does iiNook stand for?

Independence and intelligence. The iiNook bed is a special place for children to rest. It’s their very own nook for sleep, play, learning, and dreaming.

Is the iiNook wood treated with any harsh chemicals?

Furniture paints and finishes are among the leading causes of indoor air pollution because they emit VOCs (Volatile Organic Compounds). In fact, the Medium Density Fiberboard (MDF) and particle board that are commonly used in furniture construction often contain known carcinogens, such as Urea-formaldehyde or Phenol-formaldehyde. Our Natural Wood Beds use none of these materials.

How is the wood sourced?

As part of our commitment to sustainability, all of our softwood and hardwood are purchased from Forest Stewardship Council (FSC) certified lumber mills.

What if the bed doesn’t last?

It will. We promise. That's why we back every iiNook Bed with an industry-leading 20-Year Warranty.

Each iiNook bed is handcrafted from solid, sustainable, real Canadian wood. It’s incredibly strong and built to last for generations.

But if something goes wrong, please contact us. We can help and we’ll make it right.

How long will it take for our iiNook bed to arrive?

Our iiNook beds are custom made in Toronto, Canada and ship via Fedex Ground*. You can expect your iiNook bed to arrive 5-7 days after ordering.

How much does shipping cost?

Shipping is free via FedEx Ground*. While we’re working on setting up quicker options in the future, we don’t quite offer expedited shipping options, white-glove delivery or date-specific delivery just yet.

What if we can't get our iiNook bed assembled properly?

We’ve cursed our way through frustrating setup experiences, too. That’s why our team sweated through every detail to create a simple, end-to-end assembly process. Your boxes include everything you need to put the bed together in under an hour. You don’t need a full toolbox or massive biceps to get it done. But if you’re struggling, or something doesn’t seem right, check out this quick assembly video.

Click Here to Watch the iiNook Assembly Video
Click Here for the iiNook Assembly Instructions

Still not happening? Contact us. We can help.

What is the iiNook return policy?

We want you to LOVE every iiNook purchase. So if you only like it, you can return it within 100 days for a full refund. No sweat. We know that these things can take time, so we give you 100 days upon delivery to thoroughly test your new iiNook in the comfort of your own home.

The item must be returned in good condition—no drool, stains or mysterious smells—with the necessary paperwork, parts, and accessories to ensure full credit. Oh, and proof of purchase will be required.

When that’s all in order, please contact us at support@iinook.com for return authorization. We’ll send you a prepaid return label and instructions for arranging a FedEx pick up.

After we receive the returned item, a refund will be generated back to the original form of payment within 2-3 business days.